|Payment Options||Upfront & Payment Plans|
|Delivery||Online & Correspondence|
This course can be taken by individules or groups. Discounts apply for group training.
This training course will teach participants:
• The nuances of body language and verbal skills
• Aspects of verbal communication such as tone, cadence, and pitch
• Questioning and listening skills
• How to deliver bad news and say “no”
• Effective ways to negotiate
• The importance of creating and delivering meaningful messages
• Tools to facilitate their communication
• The value of personalizing their interactions and developing relationships
• Vocal techniques that will enhance their speech and communication ability
• Personalised techniques for managing stress
How to Use This Guide
Session One: Course Overview
Session Two: What’s Missing in Telephone Communication?
Session Four: Who are Your Customers?
Session Five: To Serve and Delight
Session Six: Did You Hear Me?
Session Seven: Asking the Right Questions
Session Eight: Saying No
Session Nine: Sales by Phone
Session Ten: Taking Messages
Session Eleven: Staying Out of Voice Mail Jail
Session Twelve: Closing Down the Voice
Session Thirteen: Cold and Warm Calls
Session Fourteen: Developing a Script
Session Fifteen: Perfecting the Script
Session Sixteen: Going Above and Beyond
Fifteen Techniques for CCA Success
Session Seventeen: Handling Objections
Session Eighteen: Closing the Sale
Session Nineteen: Feelings
Session Twenty: Changes in the Customer
Session Twenty-One: Negotiation Techniques
Session Twenty-Two: It’s More Than Just a Phase
Session Twenty-Three: High Impact Moments
Session Twenty-Four: Tips for Challenging Callers
Session Twenty-Five: Dealing with Difficult Customers
Session Twenty-Six: Phone Tag and Getting the Call Back
Session Twenty-Seven: This is My Mentor
Session Twenty-Eight: Stress Busting
Session Twenty-Nine: News from Within
Session Thirty: Wrapping Up
Session Thirty-One: Close with Vocals
We live in a society where the pressures of daily living are high with financial expenses, personal and work commitments, and mortgage and rental obligations. Then there are the unexpected life challenges that also get thrown our way. With this in mind the thought of taking on study can be daunting for most people. Here at Learning Cloud we understand that life doesn’t run in a straight line it has many ups and downs.
As an enrolled student at Learning Cloud, you are entitled to access a variety of non-academic support services from the Student Services Unit. These supports are designed to walk beside you throughout your studies they will assist you in life’s ups and downs to provide you the best opportunity to successfully complete your chosen course.
STUDENT SERVICES PROGRAMS INCLUDE:
Call our student support today on 0800 000 361 or Email FacultyGet more information
Want more information about financial and student support? Fill out the enquiry form to the right and a study consultant will contact you with the details you need.
How will this course advance my career?
Learning Cloud programs have been developed in response to industry demand and are specifically designed to equip graduates with work-ready skills. Each participant will be trained and assessed in theory and in practical tasks and Real-world exercises are used throughout the program.
Studies prove, time and again, that college-educated workers earn more than those with only a high school qualification. College graduates often enjoy additional benefits, including greater job opportunities and promotions. Though the proof for greater earning potential exists, some might wonder whether the cost of the education warrants the overall expense in the long run.
College Graduate vs. Non-Graduate Earnings
The National Centre for Education Statistics (NCES) analyses employee earnings data biennially, according to education level. Findings indicate that workers with a qualification earn significantly more than those without. Since the mid-1980s, education has played a large part in potential wages, with bachelor's degree holders taking home an average of 66% more than those with only a high school diploma do. While college-educated workers' wages have increased over the past two decades, those with only a high school education have seen decreases in annual salaries in the same time period (nces.ed.gov).
How else will I benefit from studying with Learning Cloud?